Refund & Cancellation Policy
- Orders in progress (either in preparation or being delivered) and same-day orders cannot be canceled or refunded. Same-day orders that are not possible due to stock availability or geographic location of the recipient may be processed on the next available delivery date.
- Orders that are not currently in progress may be cancelled on request and at Golden Pig ("us", "we", or "our") discretion. A processing fee of up to 50% may be charged
- If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made, an additional delivery fee will apply. Instances including but not limited to the following may result in an unsuccessful delivery: recipient is not available or located at the address provided, incorrect recipient information was provided, no safe location was found on premise to leave the product, recipient address is not apparent and additional instruction is required to locate the physical address. Re-delivery is scheduled on the next available delivery date as soon as the customer has provided us permission to charge an additional delivery fee onto their credit card. Customer may choose to have the order cancelled but will incur a cancellation fee equal to the full price of the arrangement including the delivery fee.
- Quality complaint, no delivery complaint or refund request must be received by us within 3 days from the final product delivery date using the feedback form. An investigation will be carried out with each valid complaint and a response communicated as soon as possible. If proof of delivery or additional supporting document is required this may take up to 14 days.
- We accept no responsibility or liability for any failure or delay on the part of any third party in providing order fulfilment services to you where your order has been properly processed by it; where we are liable to you under these terms and conditions its liability will be limited to providing the relevant order again or to refunding money paid in relation to servics not provided; the options offered here are to be at the sole discretion of us.
- Where a refund is applicable, we will process such proven requests within 14 days. Refunds are paid back by cheque to your mailing address for the order (and in the same currency) used for the order. The turnaround time depends on your financial institution's processing time. This is beyond the control of us.
Last updated: 1st Apr, 2016